Who we are
ThermaBridge is run by Leaping Wing Ltd, a company registered in England and Wales (company number 09733551). Registered office: Unit 3, Chapel Barn Business Units, Merthyr Mawr, Bridgend, Wales, CF32 0LS. Contact: thermabridge@leapingwing.co.uk.
What we collect now
- Waitlist. If you join the waitlist we store your email address and the date. We use it only to tell you when ThermaBridge opens. We keep it until then and delete it on request.
- Server logs. Our web host records basic request information, such as IP address and pages requested, for security and reliability. This website does not use advertising or analytics cookies.
The converter and free trial
When you use the online converter we handle the following.
- Your images and the converted files. We store them in Amazon Web Services (AWS) in London, in a private store that only our conversion service can reach. They are deleted automatically, normally within 24 hours and always within 48 hours. You can delete them yourself at any time with the "Delete my files now" button. We use them only to convert your images and give you the result. Thermal images can contain GPS positions and camera serial numbers; this information is part of the files and we do not use it for anything else.
- Your email address. You enter it to claim your free trial (3 images per email address). We do not keep it in readable form: we store a one-way hash of it, which lets us count your free images without holding your address. If you also join the waitlist, that is a separate record, described above.
- Network address. We store a one-way hash of your IP address for a short time to limit how many jobs one network can start, and in the activity log below.
- Activity log. To keep the service secure, fair and working, we record each action: when a job was created, started and finished, the number and size of files, the options chosen, any errors, and the hashed email and network address. The log does not contain your images. We keep it for up to 13 months. Our own staff sign-ins are also logged, including the staff member's email address.
- Usage totals. We keep daily totals, such as the number of conversions, so we can run and plan the service.
- Your browser. The converter remembers the email and options you used last time in your browser's local storage, on your device only. Clear your browser data to remove them. We do not use advertising or analytics cookies.
We use these for providing the service you asked for, and for our legitimate interests in security, preventing abuse and running the service. We do not sell your data or use your images to train anything.
Who processes your data
Amazon Web Services (AWS) processes uploaded files and logs for us in its London data centres (eu-west-2). Our web host, Hostinger, runs this website and the waitlist. Staff sign-ins use AWS's sign-in service.
Your rights
You can ask to see, correct or delete the personal data we hold about you at thermabridge@leapingwing.co.uk. You may also complain to the data protection authority in your country; in the UK that is the Information Commissioner's Office.